Return Policy
Return Policy for Topfighter Official
1. Introduction
1.1 This Return Policy applies to purchases made through Topfighter Official (hereinafter: "the Website") and is managed by Sepai Sports BV, located at Hutten 4, 2400 Mol, Belgium (hereinafter: "the Company").
1.2 By purchasing products from the Website, you agree to the terms of this Return Policy.
2. Eligibility for Returns
2.1 You may return products purchased from the Website within 14 days of receiving your order. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
2.2 Certain items are non-returnable, including but not limited to:
- Customized or personalized products
- Perishable goods
- Products that have been used or damaged after receipt
3. Return Process
3.1 To initiate a return, please contact our customer service team at info@topfighterofficial.com with your order number and details about the item you wish to return.
3.2 You will receive instructions on how to return the item. Please note that you are responsible for the return shipping costs unless the return is due to an error on our part or a defective product.
3.3 Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If approved, we will process your refund or exchange.
4. Refunds and Exchanges
4.1 Refunds will be issued to the original payment method within 14 days of receiving the returned item. Please note that shipping fees are non-refundable.
4.2 If you prefer an exchange, please specify this when you contact our customer service team. Exchanges are subject to product availability.
4.3 In the event of a defective or incorrect item, the Company will cover the return shipping costs and issue a full refund or replacement.
5. Damaged or Incorrect Items
5.1 If you receive a damaged or incorrect item, please notify us within 48 hours of receipt by contacting info@topfighterofficial.com. Provide your order number and a description of the issue.
5.2 We will provide instructions for returning the damaged or incorrect item and arrange for a replacement or refund, including covering any return shipping costs.
6. Contact Information
For any questions or concerns regarding returns, please contact our customer service team at:
Sepai Sports BV
Hutten 4,
2400 Mol,
Belgium
Email: info@topfighterofficial.com
7. Policy Updates
7.1 This Return Policy may be updated from time to time. The latest version will be posted on the Website.
7.2 We encourage you to review this Return Policy periodically to stay informed of any changes.
This Return Policy was last updated on August 17, 2024.